Terms and Conditions

Founded in 2007, Dynamic Jewels has grown to become one of the most trusted wholesalers of certified Diamonds and fine Jewellery within the South African market. At Dynamic Jewels, you’ll find high-quality Diamonds certified by the most respected independent Diamond grading labs.

We are a member of the Jewellery Council of South Africa. We’re confident that you will not find a better Diamond or piece of Jewellery for the price you pay with us.

JEWELLERY

We feel pretty confident that you’ll not only love your Dynamic Jewels purchase, but that you’ll wear it immediately, and model it in the mirror. But … just in case you don’t absolutely LOVE your sparkle, you can return it it back to us within 7 days of collection, and we’ll be happy to arrange an exchange or refund. All you need to do is email returns@dynamicjewels.co.za and we’ll issue you a return authorization number (RAN).

Once you receive a RAN, you’ll need to return the less than loved item in new or unused condition (meaning no scratches, marks or damage, and no alteration or resizing of the item) with all the original packaging and materials included).

We trust you, but will still need to inspect the item upon receipt — just to make sure — before we issue a refund or exchange. Of course if the item has been resized, altered or damaged, or obviously used, we won’t be able to offer you that refund or exchange and will have to return it to you (at your expense).

We must receive your returned item(s) within 7 days of the original collection date. If we receive your item after 7 days of the date of shipping, we may refuse the return and ship it back to you at your expense.

Bridal and engagement rings that come with an IGI© or GIA© Appraisal Certificate must be returned with the certificate. If the certificate is not returned with the bridal or engagement ring, your refund will be reduced by the amount of the replacement cost (usually around R1000, sometimes more). If you don’t have the certificate, let us know that when you call so we can quote you the exact price for the replacement.

NON-RETURNABLE ITEMS

We have a great refund and exchange policy. However, some things we just can’t take back:

Items which have been abused, modified or worn
The item was purchased outside of our 7 day return period
Special orders made to customer specifications
Products modified as per customer requests
Any products that have been engraved for a customer

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